How does SailPoint enable user self-service?

SailPoint enables user self-service primarily through capabilities that allow users to request access to applications and resources, as well as manage their profiles. This self-service model empowers users by providing them with the tools they need to control their own access rights and manage personal information without having to rely on IT support, which can often be time-consuming. By enabling self-service functionalities, organizations not only enhance user satisfaction but also improve operational efficiency by reducing the burden on helpdesk resources.

The other options, while relevant in a broader context of IT service management, do not specifically pertain to user self-service in the way that the correct choice does. Automating backups of user data pertains more to data management and security rather than directly facilitating user management. A helpdesk for all user queries serves a supportive role but does not empower users to manage their own needs directly. Similarly, offering interactive tutorials may assist users in learning how to navigate systems, but it does not provide them with the tools to actively manage their access rights and profiles.