How should unexpected attributes that are needed be handled in SailPoint?

Unexpected attributes in SailPoint can arise during the identity governance and administration process when new or unusual data points are identified that were not initially anticipated. The ideal approach to managing these attributes is to utilize already created placeholder extended attributes. This method is beneficial because it allows for immediate accommodation of the unexpected attributes without the need to create new default attributes or modify the existing schema significantly.

By using placeholder extended attributes, organizations can ensure that they capture necessary data points for their identity management needs while maintaining a clean and efficient data model. This approach also allows for flexibility, as these placeholders can be easily modified or extended later as requirements evolve.

Trusting existing infrastructure, such as placeholder attributes, mitigates risks associated with adding new attributes indiscriminately, which could lead to data fragmentation or complexity in the system. Thus, utilizing placeholder extended attributes promotes agility and consistency in managing unexpected attributes within SailPoint.